Professional Knowledge Bank: articles and expertise

We are proud to be custodians of a growing bank of articles, industry knowledge and insights generated by alumni to support their peers.

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Featured articles

When words get in the way: Why common language matters in collaboration

Dr Terry Hudsen reflects on how a lack of common language can lead to misunderstandings between partners, and explores what we can do to improve collaboration.

How is data failing us? Uncovering the flaws and charting a path to responsible data use

Alumnus Keith Grinsted examines how data can mislead decision-making and shares practical ways to overcome these challenges and use data more responsibly.

Delegation vs. automation in the AI era: finding the balance

In this article, James Boyce argues that organisations should balance machine automation with human judgement so that technology enhances, rather than replaces, human capability.

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Our Professional Knowledge Bank is temporarily closed for new submissions from August 2026.

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Sep 2

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Mar 4

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Thursday, March 4, 2027 to Friday, March 5, 2027

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The annual European convening of the service operations management research community; an event designed for deep discussion, new collaborations, and the open exchange of work-in-progress alongside finished research.