Earlier this summer The Open University in Wales and Introbiz delivered a free seminar for businesses in South Wales on ‘Business Legitimacy – staying on the “right” side of public opinion and how to avoid controversy.’
Guest speakers included Dr Björn Claes, Senior Lecturer in Operations Management at The Open University Business School, who used his expertise and knowledge to present the theoretical side of business legitimacy. Dr Claes was joined by Cathy Bryant, Senior Associate from Blake Morgan, who discussed the practical application of some of the current legitimacy challenges facing businesses and particular about “Google Tax”.
This highly interactive and thought provoking seminar helped to answer complex questions and give examples on how to navigate a business through challenges during times of adversity and when business legitimacy is being questioned.
If you are interested in learning more about business legitimacy and staying on the “right” side of public opinion you can watch the full seminar here or try our free online activity.

Wednesday, September 2, 2026 - 09:00 to Friday, September 4, 2026 - 17:00
University of Donja Gorica, Oktoih 1, Podgorica 81000, Montenegro
This academic conference hopes to draw feminist scholars, activists and communities together to consider what caring feminism across borders might mean now and for the future.
Thursday, March 4, 2027 to Friday, March 5, 2027
The Open University, Walton Hall, Milton Keynes, MK7 6AA, United Kingdom
Contact SOMF 2027 Team
The annual European convening of the service operations management research community; an event designed for deep discussion, new collaborations, and the open exchange of work-in-progress alongside finished research.