Earlier this summer The Open University in Wales and Introbiz delivered a free seminar for businesses in South Wales on ‘Business Legitimacy – staying on the “right” side of public opinion and how to avoid controversy.’
Guest speakers included Dr Björn Claes, Senior Lecturer in Operations Management at The Open University Business School, who used his expertise and knowledge to present the theoretical side of business legitimacy. Dr Claes was joined by Cathy Bryant, Senior Associate from Blake Morgan, who discussed the practical application of some of the current legitimacy challenges facing businesses and particular about “Google Tax”.
This highly interactive and thought provoking seminar helped to answer complex questions and give examples on how to navigate a business through challenges during times of adversity and when business legitimacy is being questioned.
If you are interested in learning more about business legitimacy and staying on the “right” side of public opinion you can watch the full seminar here or try our free online activity.

Tuesday, June 2, 2026 - 10:30 to 12:30
Online and and in person at The Open University, Milton Keynes, MK7 6BB
This event explores the relationship between technology, inclusion, and esports, examining how digital gaming environments can create new opportunities for participation, connection, and belonging in society and organisations.
Thursday, July 16, 2026 - 14:00 to 15:30
Online on MS Teams
This guest lecture with Mike Haley, CEO of Cifas, will provide an overview of the types of fraud currently causing the greatest harm to society and examine how advances in AI are likely to affect fraud cases in the future.