How skills can unlock an inclusive digital future

A 2022 report by AbilityNet found that awareness of the need for accessible and inclusive digital services was growing amongst business leaders. But the report, Attitudes to Digital Accessibility 2022, found that there was still an awareness gap with only a fifth of respondents observing a “strong, organisation-wide commitment”. And only 6% said digital accessibility is central to their organisation.

The pandemic accelerated digital adoption, and highlighted the importance that digital solutions need to available and accessible to all. While improving knowledge and good intentions are encouraging, the mismatch between skills supply and demand is huge barrier to businesses and organisations developing truly inclusive products and services.

This creates a challenge for business leaders. Digital accessibility isn’t an optional extra. In competitive industries, the organisation that can make their service or product more accessible has a competitive advantage. For those providing public services, digital accessibility is key to providing equitable access to those services.

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