This workshop aims to bring supply chain professionals and researchers together to discuss which skills and capabilities for supply chain professionals working in the service industry are needed in the market, as well as what the universities can do better to develop and support these capabilities and skills. In this workshop, future collaboration opportunities between researchers and practitioners will also be discussed.
In the first part (morning sessions) of the workshop, speakers from industry and universities will reflect on their views. In the second part (afternoon sessions), panel discussions will take place, which will be followed by focus group studies.
By sharing ideas through focus groups, the project team will collect data to develop theoretical knowledge and gain insights. Additionally, supply chain professionals will have the opportunity to get to know the current environment and challenges of service supply chain management. This knowledge might be applied to their own work environment, besides being able to build their network and identify new business opportunities.
For those attending a focus group, support with your travel expenses is available, please contact us at FBL-Research-Support@open.ac.uk for a travel claim form.
Faculty of Business and Law (FBL) and Department of People and Organisations (DPO)
10:15 - 10:30 Registration & refreshments - Library Seminar Room 1-2
10:30 - 10:45 Welcome and introduction of participants - Library Seminar Room 1-2
Dr. Oznur Yurt-Senior Lecturer in Operations & Supply Chain - Open University (FBL/DPO)
Dr. Carla Pereira, Lecturer in Operations & Supply Chain - Open University (FBL/DPO)
Dr. Bjorn Claes, Senior Lecturer in Operations & Supply Chain - Open University (FBL/DPO)
Prof. Omera Khan (Head of Supply Chain Insights and Trends Lab A.P Moller- Maersk)
10:45 - 11:05 Which supply chain skills will best equip us for the future? - Library Seminar Room 1-2
Prof. Omera Khan Head of Supply Chain Insights and Trends Lab A.P Moller- Maersk
11:05 - 11:25 Competencies and skills for tomorrow’s supply chain managers - Library Seminar Room 1-2
Prof. Martin Christopher (Emeritus Professor of Marketing & Logistics) Cranfield University
11:25 - 11:45 Evolving Strategies & Skills for Future-Ready Supply chain professionals - Library Seminar Room 1-2
Stuart MacSween Proco Group Managing Partner, EMEA
11:45 - 12:05 Why critical thinking is the future skill for supply chains - Library Seminar Room 1-2
John Henderson Sara Penrose Limited
12:05 - 12:50 Lunch
12:50 - 13:30 Panel discussion with speakers - Library Seminar Room 1-2
Moderator: Dr. Oznur Yurt Panel members: Prof. Dr. Martin Christopher Prof. Dr. Omera Khan John Henderson Stuart MacSween Kate Scammell-Anderson
13:30 - 14:30 Focus Groups/Parallel Groups
Group 1 Moderator: Dr. Oznur Yurt: Library Seminar Room 1-2
Group 2 Moderator: Dr. Carla Pereira: Library Seminar Room 3
Group 3 Moderator: Dr. Bjorn Claes: Library Seminar Room 5
14:30 - 15:00 Wrap up & concluding remarks
Öznur has joined the faculty of The Open University Business School as a Senior Lecturer in Operations & Supply Chain Management in December 2021. Previously she worked at the University of Roehampton, University of Liverpool (as an online faculty member), and Izmir University of Economics in Turkey. She holds two PhD’s, from Izmir University of Economics in Turkey, and from University of Miskolc(Hungary). She conducted her post-doctoral studies in the Cranfield School of Management and University of Plymouth. Prior joining the academia, she worked in the banking industry as a Management Trainee in Marketing.
Björn is a Senior Lecturer in Operations Management and is currently the Teaching Director for the Masters Programmes in The Open University Business School. He joined the faculty in January 2012 from Cranfield School of Management. He holds a Ph.D. and an International MBA from IE Business School in Madrid, Spain.
Björn's research interests are in the human factors in Operations and Supply Chain Management and business processes in general. Beyond this, he researches social evaluations underlying legitimacy judgment formation processes. His work has been published in journals such as the Journal of Management Studies, Human Resource Management, Industrial Marketing Management, International Journal of Production Economics, Prometheus, and Supply Chain Forum, among others.
In his teaching Björn maintains a pragmatic approach to supply chain management issues, emphasizing the need for a cross-functional approach to optimizing companies’ supply chains. He is keen advocate of experiential learning through the use of simulations. His industry experience, acquired in supply chain management, international sales and marketing, and over a period of nearly a decade, allows him to illustrate the cases and examples discussed in class from different perspectives.
Carla joined the OU Business School (Faculty of Business and Law / Department for People and Organisations) in February 2022 as a Lecturer in Operations & Supply Chain Management. She also holds the position of Visiting Lecturer for the Masters in the Civil Engineering programme at the State University of Santa Catarina (UDESC), supervising and conducting research projects on urban resilience and lean construction.
Prior to her role at the Open University, Carla held the position of Assistant Professor within the Department of Production and Systems Engineering at the State University of Santa Catarina (UDESC, Joinville, Brazil) from 2016 to 2021. She had also worked in other Brazilian universities (PUC, UNIP and UFSCar) from 2014 as a lecturer in Operations & SCM.
Omera Khan PhD has gained international recognition for her research and thought leadership in supply chain risk management and resilience. She provides executive level training and advisory to businesses that are undergoing business transformation, to build resilience, develop dynamic teams and prepare for future disruptions through customised solutions.
She brings foresights and sensitivity to companies facing the challenges of transition and delivers effective tools and solutions that empower creative leadership to achieve their goals. She is a highly acclaimed keynote speaker and skilled at presenting complex subjects in a simple and thought-provoking manner.