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Mrs Jennifer Norman

Profile summary

Professional biography

Jenny Norman is a Senior Lecturer in Policing Organisation & Practice (POP) in the Faculty of Business & Law (FBL). Jenny is involved in the curriculum design for the Police Constable Degree Apprenticeship. Jenny is a member of the Centre for Police Research & Learning (CPRL) which aims to develop research and knowledge exchange with the police members/partnerships involved in the centre.

Before joining the OU, Jenny worked at Canterbury Christ Church University (CCCU) as Senior Lecturer. She was the Programme Director for the BSc (Hons) in Policing, a degree programme specifically designed for police professions. During her time at CCCU, she was also involved in several research projects from the Canterbury Centre for Police Research. She conducted research for the Police Federation of England and Wales exploring police officer perceptions of a number of College of Police initiatives, including Direct Entry. She was involved with a small-scale project that focused on police education. She has expanded this work for her PhD study, using a longitudinal research design to track police officer experiences of studying at degree level specifically in relation to them utilising their knowledge in practice.

Before joining CCCU, Jenny worked for the Metropolitan Police Service (MPS). Her experience within the MPS was both operational and strategic. However, Jenny was primarily involved with research and analysis throughout her 13-year career. She spent most of her MPS working as a Strategic Researcher where she employed social research methodologies to further understand strategic priorities for MPS Business Groups. She was involved in a number of research projects including a long term mixed methods approach to explore issues around rape and sexual violence, a process evaluation on neighbourhood policing, a qualitative study on the role of analysis and a project that gleaned young people’s perceptions of the police to further explore police engagement strategies. 


Research interests

Jenny has a variety of research interests having been involved in a range of research areas in policing. However, her main focus is on police professionalism and the role of police education with a focus on understanding how knowledge meets practice. Having worked within the profession in a research capacity and as an academic delivering a programme to practitioners, Jenny recognises the importance of research knowledge being transferable and transparent to practice. She is committed to ensure that practitioners voices are represented in research to ensure their experiences are heard within the policing narrative.    

Teaching interests

Policing, professionalism, victim vulnerablity, reflective practice

Impact and engagement

Selected recent articles

Williams, E., Norman, J. and Brown, M. (2020) Policing and Mental Health: Do We Really Get It? in McDaniel, J., Moss, K. and Pease, K. (eds) Policing and Mental Health: Theory, Policy and Practice  London: CRC Press


Williams, E., Norman, J. and Barrow-Grint, K. (2020) Policing Vulnerability: Attrition, rape and domestic abuse in Pepper, I. and McGrath, R. (eds) Introduction to Professional Policing: Examining the Evidence Base London: Routledge


Williams, E., Norman, J. and Rowe, M. (2019) ‘The Police Education Qualification Framework: A Professional Agenda or Building Professionals?’ Police Practice and Research: An International Journal. 20 (3), 259-272


Williams, E., Norman, J. and Nixon, K. (2018) Violence against Women: Public health or law enforcement problem or both?

Norman, J. & Williams, E. (2017) ‘Putting Learning into Practice: Self reflections from Cops', European Police Science and Research Bulletin Blog: Permalink:

Williams, E. & Norman, J. (2017).  ‘Understanding Risks: Practitioner’s Perceptions of the Lottery of Mental Healthcare Available for Detainees in Custody’ Policing: A Journal of Policy and Practice, pax067, 9th October 2017


Utilising police knowledge and skills: Experiences from police practitioners studying a police specific degree (2021)
Norman, Jenny and Fleming, Jenny
International Journal of Police Science & Management ((Early access))