The Open University

Professional biography

Elizabeth is Professor of Information Management. She joined The Open University Business School in January 2005 having been at Cranfield School of Management since 1999. Prior to Cranfield, she had been at City University Business School and had spent a decade in industry, initially working as a medical physicist and latterly as a management consultant.

Elizabeth's research focuses on the effective use of information systems by organisations and the individuals within those organisations. Recent research projects include exploring home based online entrepreneurship, working with colleagues from the School on a project to explore the use of personal data in both the financial services and travel sectors. Elizabeth has also recently completed a project funded by the Chartered Institute of Management Accountants (CIMA) that looked at current practices in project portfolio management.

A continuing theme of her work is the realisation of benefits from IS and IT investments and she is the co-author with John Ward of the book Benefits Management: How to Increase the Business Value of Your IT Projects.

Research interests

The broad theme of Elizabeth's research is business information systems (IS) and their impact on the working of organisations and individuals. Particular areas of interest are:

digital entrepreneurship and home based online businesses
the use of personal data
realising benefits from IS
developing business cases for IS
IS project , programme and portfolio management
the adoption of new management practices, particularly those related to the management of IS.

Impact and engagement

Elizabeth continues to undertake significant consulting work, mainly around the application of the benefits management approach to IS/IT and other types of projects and programmes. Clients include: Microsoft, PWC, PA Consulting, Sainsburys, Brammer plc, the NHS Connecting for Health Programme, St Barts and Royal London Hospitals, Sussex and Lothian & Borders Police Forces, Hertfordshire County Council and Allen & Overy.

She is currently a member of the committee for the Council of Information Systems Professors.

Publications

Journal articles

Cyber threat: its origins and consequence and the use of qualitative and quantitative methods in cyber risk assessment (2023)
Crotty, James and Daniel, Elizabeth
Applied Computing and Informatics ((Early Access))

Media and the Staging of Policy Controversy: Obesity and the UK Sugar Tax (2023)
O'Sullivan, Terry; Daniel, Elizabeth and Harris, Fiona
Critical Policy Studies ((Early Access))

Home-Based Self-Employment: Combining Personal, Household and Employment Influences (2022-06)
Daniel, Elizabeth and Owen, Robyn
Journal of Enterprising Culture, 30(2) (pp. 123-160)

It’s the REAL Thing: Contested Media Discourse and the UK Sugar Tax (2022)
Daniel, Elizabeth; O'Sullivan, Terry and Harris, Fiona
Journal of Communication Management ((Early Access))

Organizational tensions arising from mandatory data exchange between the private and public sector: The case of financial services (2020-06)
Ball, Kirstie; Canhoto, Ana; Daniel, Elizabeth; Dibb, Sally; Meadows, Maureen and Spiller, Keith
Technological Forecasting and Social Change: An International Journal, 155, Article 119996

Contemporary ethnic minority entrepreneurship in the UK: A quantitative exploration of break out and entrepreneurial quality (2019)
Daniel, Elizabeth; Henley, Andrew and Anwar, Muhammad Naveed
International Journal of Entrepreneurial Behavior & Research, 25(7) (pp. 1410-1432)

Virtual Mobility and the Lonely Cloud: Theorizing the Mobility-Isolation Paradox for Self-Employed Knowledge-Workers in the Online Home-Based Business Context (2018-01)
Daniel, Elizabeth; Di Domenico, MariaLaura and Nunan, Daniel
Journal of Management Studies, 55(1) (pp. 174-203)

The role of customer management capabilities in public-private partnerships (2017)
Canhoto, Ana Isabel; Meadows, Maureen; Ball, Kirstie; Daniel, Elizabeth; Dibb, Sally and Spiller, Keith
Journal of Strategic Marketing, 25(5-6) (pp. 384-404)

Don’t throw rocks from the side-lines: A sociomaterial exploration of organizational blogs as boundary objects (2017)
Daniel, Elizabeth; Hartnett, Elizabeth and Meadows, Maureen
Information Technology & People, 30(3) (pp. 542-561)

Ethnic entrepreneurs and online home-based businesses: an exploratory study (2017)
Anwar, Muhammad Naveed and Daniel, Elizabeth M.
Journal of Global Entrepreneurship Research, 7, Article 6

The Role of Entrepreneur-Venture Fit in Online Home-based Entrepreneurship: A Systematic Literature Review (2016-12)
Anwar, Muhammad Naveed and Daniel, Elizabeth
Journal of Enterprising Culture, 24(4) (pp. 419-451)

Entrepreneurial Marketing in Online Businesses: The Case of Ethnic Minority Entrepreneurs in the UK (2016)
Anwar, Muhammad Naveed and Daniel, Elizabeth
Qualitative Market Research: an international journal, 19(3) (pp. 310-338)

Isomorphic factors in the adoption of ERP by Indian medium-sized firms (2016)
Sharma, Seema and Daniel, Elizabeth Mary
Journal of Enterprise Information Management, 29(6) (pp. 798-821)

Entrepreneurship and Liminality: The Case of Self-Storage Based Businesses (2016)
Daniel, Elizabeth and Ellis-Chadwick, Fiona
International Journal of Entrepreneurial Behaviour & Research, 22(3) (pp. 436-457)

Effectuation and home-based online business entrepreneurs (2015-12-01)
Daniel, Elizabeth M.; Di Domenico, MariaLaura and Sharma, Seema
International Small Business Journal, 33(8) (pp. 799-823)

Carnivalesque collaborations: reflections on ‘doing’ multi-disciplinary research (2015-10)
Spiller, Keith; Ball, Kirstie; Daniel, Elizabeth; Dibb, Sally; Meadows, Maureen and Canhoto, Ana
Qualitative Research, 15(5) (pp. 551-567)

Improving the Business/IT relationship with IT Project Portfolio Management (2015-01-31)
Daniel, Elizabeth and Ward, John
Cutter IT Journal, January (pp. 20-24)

‘Mental mobility’ in the digital age: entrepreneurs and the online home-based business (2014-11-24)
DiDomenico, MariaLaura; Daniel, Elizabeth and Nunan, Daniel
New Technology, Work and Employment, 29(3) (pp. 266-281)

Taking responsibility for border security: commercial interests in the face of e-Borders (2014-06-30)
Dibb, Sally; Ball, Kirstie; Canhoto, Ana; Daniel, Elizabeth M.; Meadows, Maureen and Spiller, Keith
Tourism Management, 42(1) (pp. 50-61)

A dynamic capabilities perspective of IS project portfolio management (2014-06)
Daniel, Elizabeth; Ward, John and Franken, Arnoud
Journal of Strategic Information Systems, 23(2) (pp. 95-111)

Working on the edge: remediation work in the UK retail travel sector (2014-04-01)
Ball, Kirstie; Canhoto, Ana; Daniel, Elizabeth; Dibb, Sally; Meadows, Maureen and Spiller, Keith
Work, Employment and Society, 28(2) (pp. 305-322)

How to deliver more business benefits from IT investments (2013-02)
Ward, John and Daniel, Elizabeth
The European Financial Review (pp. 27-30)

The role of project management offices (PMOs) in IS project success and management satisfaction (2013)
Ward, John and Daniel, Elizabeth
Journal of Enterprise Information Management, 26(3) (pp. 316-336)

Isomorphic mechanisms in manufacturing supply chains: a comparison of indigenous Chinese firms and foreign-owned MNCs (2013)
Wu, Ting; Daniel, Elizabeth; Hinton, Matthew and Quintas, Paul
Supply Chain Management: an International Journal, 18(2) (pp. 161-177)

Absorptive capacity and ERP implementation in Indian medium-sized firms (2012-12)
Sharma, Seema; Daniel, Elizabeth and Gray, Colin
Journal of Global Information Management, 20(4) (pp. 54-79)

Client and consultant engagement in public sector IS projects (2012-08)
Hartnett, Elizabeth J.; Daniel, Elizabeth M. and Holti, Richard
International Journal of Information Management, 32(4) (pp. 307-317)

Adoption Rationales of New Management Practices (2012-03)
Daniel, Elizabeth; Myers, Andrew and Dixon, Keith
Journal of Business Research, 65(3) (pp. 371-380)

Dimensions of employee privacy: an empirical study (2012)
Ball, Kirstie; Daniel, Elizabeth M. and Stride, Chris
Information Technology & People, 25(4)

Project portfolio management: balancing risk and performance in turbulent times (2010-12)
Daniel, Elizabeth; Ward, John and Franken, Arnoud
Chartered Institute of Management Accountants (CIMA) Research Update, 7(2) (pp. 1-11)

The impact of ICT-enabled offshoring announcements on share prices (2009)
Daniel, Elizabeth; Kodwani, Devendra and Datta, Sanjukta
Journal of Enterprise Information Management, 22(3) (pp. 241-256)

Combining the rational and relational perspectives of electronic trading (2009)
Redondo, Eduardo; Daniel, Elizabeth and Ward, John
European Journal of Information Systems, 18(1) (pp. 79-97)

Building Better Business Cases for IT Investments (2008)
Ward, John; Daniel, Elizabeth and Peppard, Joe
MIS Quarterly Executive, 7(1) (pp. 1-15)

The diffusion of e-commerce in UK SMEs (2008)
Wilson, H.; Daniel, E. and Davies, I.
Journal of Marketing Management, 24(5-6) (pp. 489-516)

Managing the realization of business benefits from IT investments (2007)
Peppard, Joe; Ward, John and Daniel, Elizabeth
MIS Quarterly Executive, 6(1) (pp. 1-11)

The adoption of consortium B2B e-marketplaces: An exploratory study (2007)
White, Andrew; Daniel, Elizabeth; Ward, John and Wilson, Hugh
The Journal of Strategic Information Systems, 16(1) (pp. 71-103)

The multi-channel challenge: A dynamic capability approach (2007)
Wilson, H and Daniel, Elizabeth
Industrial Marketing Management, 36(1) (pp. 10-20)

Integrated service delivery: exploratory case studies of enterprise portal adoption in UK local government (2006)
Daniel, Elizabeth and Ward, J.M.
Business Process Management Journal, 12(1) (pp. 113-123)

The role of emergent information technologies and systems in enabling supply chain agility (2005-10)
White, A.; Daniel, E.M. and Mohdzain, M.
International Journal of Information Management, 25(5) (pp. 396-410)

The future of inter-organisational system linkages: findings of an International Delphi Study (2005-06-01)
Daniel, Elizabeth M. and White, Andrew
European Journal of Information Systems, 14(2) (pp. 188-203)

A Framework for addressing the organisational issues of enterprise systems implementation (2005-06)
Ward, John; Hemingway, Christopher and Daniel, Elizabeth
Journal of Strategic Information Systems, 14(2) (pp. 97-119)

Action research in turbulent environments: an example in e-commerce prioritisation (2004-03)
Daniel, Elizabeth and Wilson, H.N.
European Journal of Marketing, 38(3/4) (pp. 355-377)

A framework for the sustainability of e-marketplaces (2004-03)
Daniel, Elizabeth; Hoxmeier, J.; White, A. and Smart, A.
Business Process Management Journal, 10(3) (pp. 277-289)

The future of on-line retailing in the UK: learning from experience (2004-01)
White, Helen and Daniel, Elizabeth
Marketing Intelligence and Planning, 22(1) (pp. 10-23)

The impact of e-marketplaces on buyer-supplier relationships: a cross industry perspective of the "move to the middle" hypothesis (2004)
White, A.; Daniel, E.M. and Wilkinson, M.
International Journal of Information Technology and Management, 3(2-4) (pp. 127-140)

The impact of e-marketplaces on dyadic buyer-supplier relationships: evidence from the healthcare sector (2004)
White, A. and Daniel, E.M.
Journal of Enterprise Information Management, 17(6) (pp. 441-453)

Electronic marketplaces: an empirical study in the UK healthcare sector (2004)
White, A. and Daniel, Elizabeth
International Journal of Electronic Business, 2(6) (pp. 603-624)

Exploring the role of third parties in inter-organisational web service adoption (2004)
Daniel, E.M.; White, A. and Ward, J.M.
Journal of Enterprise Information Management, 17(5) (pp. 351-360)

The Role of dynamic capabilities in e-business transformation (2003-12-01)
Daniel, Elizabeth M. and Wilson, Hugh N.
European Journal of Information Systems, 12(4) (pp. 282-296)

An Exploration of the inside-out model: e-commerce integration in UK SMEs (2003)
Daniel, Elizabeth
Journal of Small Business and Enterprise Development, 10(3) (pp. 233-249)

Towards a map of marketing information systems: an inductive study (2003)
Daniel, Elizabeth; Wilson, Hugh and McDonald, Malcolm
European Journal of Marketing, 37(5/6) (pp. 821-847)

An exploratory comparison of e-commerce adoption in large and small enterprises (2002-09-01)
Daniel, Elizabeth M. and Grimshaw, David J.
Journal of Information Technology, 17(3) (pp. 133-147)

Adoption of e-commerce by SMEs in the UK: Towards a stage model (2002)
Daniel, Elizabeth; Wilson, Hugh and Myers, Andrew
International Small Business Journal, 20(3) (pp. 253-270)

Adoption intentions and benefits realised: a study of e-commerce in UK SMEs (2002)
Daniel, Elizabeth and Wilson, Hugh
Journal of Small Business and Enterprise Development, 9(4) (pp. 331-348)

An exploratory comparison of e-commerce adoption in large and small enterprises (2002)
Grimshaw, DJ and Daniel, Elizabeth
Journal of Information Technology, 17(3) (pp. 133-147)

Factors for success in customer relationship management (CRM) systems (2002)
Wilson, Hugh; Daniel, Elizabeth and McDonald, Malcolm
Journal of Marketing Management, 18(1) (pp. 193-219)

Innovation in small and medium sized enterprises: the case of e-commerce adoption in the UK (2001)
Daniel, Elizabeth; Wilson, Hugh and Myers, Andrew
Innovation: Management, Policy and Practice, 4(1) (p 12)

The provision of electronic banking services in the UK and Scandinavia (2000)
Daniel, Elizabeth
Journal of Financial Services Marketing, 4(4) (pp. 319-330)

Firm-level benefits of radical innovation (1999-07)
Daniel, Elizabeth and Tomkin, Neil
Journal of General Management, 24(4) (pp. 38-52)

The impact of electronic commerce on market structure: an evaluation of the electronic market hypothesis (1999-06)
Daniel, Elizabeth and Klimis, George M.
European Management Journal, 17(3) (pp. 318-325)

Provision of electronic banking in the UK and the Republic of Ireland (1999)
Daniel, Elizabeth
International Journal of Bank Marketing, 17(2) (pp. 72-83)

Online banking: winning the majority (1998)
Daniel, Elizabeth
Journal of Financial Services Marketing, 2(3) (pp. 259-270)

On-line banking: Strategic and management challenges (1997-12)
Daniel, Elizabeth and Storey, Chris
Long Range Planning, 30(6) (pp. 890-898)

Will current financial service providers survive the on-line revolution? A branding perspective (1997)
Daniel, Elizabeth and Harris, G
Journal of Brand Management, 5(3) (pp. 203-208)

Authored books

The Private Security State?: Surveillance, Consumer Data and the War on Terror (2015-03-25)
Ball, Kirstie; Canhoto, Ana; Daniel, Elizabeth; Dibb, Sally; Meadows, Maureen and Spiller, Keith
ISBN : 978-8763003322 | Publisher : Copenhagen Business School Press | Published : Copenhagen

Benefits Management: How to Increase the Business Value of Your IT Projects (2nd ed.) (2012-08)
Ward, John and Daniel, Elizabeth
ISBN : 978-1-1199-9326-1 | Publisher : John Wiley & Sons | Published : Chichester

Don't Blame the Tools: The Adoption and Implementation of Managerial Innovations (2009)
Daniel, Elizabeth; Myers, Andrew and Dixon, Keith
ISBN : 978-1-85617-682-8 | Publisher : CIMA Publishing | Published : London, UK

Benefits Management: Delivering Value from IS & IT Investments (2005-11)
Ward, John and Daniel, Elizabeth
ISBN : 047009463X | Publisher : John Wiley | Published : Chichester, UK

Marketing strategy in the digital age: exploiting e-commerce in your business (2001)
Daniel, Elizabeth; Wilson, Hugh; McDonald, Malcolm and Ward, John
Financial Times Management Briefings Series
ISBN : 0-273-65479-9 | Publisher : Financial Times Prentice Hall | Published : London, UK

Profiting from eCRM: Making the new marketing work (2001)
Wilson, Hugh; Daniel, Elizabeth; McDonald, Malcolm; Ward, John and Sutherland, Frances
ISBN : 9780273654216 | Publisher : Financial Times Prentice Hall | Published : London, UK

Electronic Banking in Europe (1998)
Daniel, Elizabeth
International Business Intelligence Reports
ISBN : 978-0117022300 | Publisher : The Stationery Office Books | Published : London, UK

Book chapters

Democracy, surveillance and “knowing what's good for you”: the private sector origins of profiling and the birth of ‘citizen relationship management’ (2010-06)
Ball, Kirstie; Daniel, Elizabeth; Dibb, Sally and Meadows, Maureen
In: Haggerty, Kevin D. and Samatas, Minas eds. Surveillance and Democracy
ISBN : 978-0-415-47239-5 | Publisher : Routledge | Published : Abingdon

Enterprise portals: addressing the organisational and individual perspectives of information systems (2005)
Daniel, Elizabeth and Ward, John
In: Bartmann, D.; Rajola, F.; Kallinikos, J.; Avison, D.; Winter, R.; Ein-Dor, P.; Becker, J.; Bodendorf, F. and Weinhardt, C. eds. Proceedings of the Thirteenth European Conference on Information Systems
ISBN : 3937195092 | Publisher : ECIS Standing Committee | Published : Regensburg, Germany

The study of business-to-business relationships (2004)
Redondo, E. and Daniel, E.
In: Hunter, M. G. and Dhanda, K. K. eds. Information Systems: Exploring Applications in Business and Government
ISBN : 9780972956215 | Publisher : The Information Institute | Published : Washington, D.C

An empirical investigation of the adoption of e-commerce by SMEs in the UK (2001-06-01)
Daniel, Elizabeth; Wilson, H. N. and Myers, A.
In: Roberts, M.; Moulton, M.; Hand, Steven and Adams, C. eds. Information systems in the digital world: proceedings of the 6th UKAIS Conference
ISBN : 095407050X | Publisher : Zeus Press | Published : Manchester, UK

Conference items

Wearable Diabetes Technology for Adolescents with Type 1 Diabetes and Caregivers: The Lived Experience (2022)
Radu, Simona; Zhu, Xia and Daniel, Elizabeth
In : AMASERVSIG (16-18 Jun 2022, Glasgow)

Collaborative Learning Networks for Empowering Women Entrepreneurs in African Countries (2018-08-31)
Ngoasong, Michael; Kimbu, Albert and Daniel, Elizabeth
In : Women’s Entrepreneurship and Culture (31 Jul - 3 Aug, Bangkok, Thailand)

Self-efficacy and attitude to risk in the home-based self-employed: A longitudinal exploration (2017-11-08)
Daniel, Elizabeth and Owen, Robyn
In : Institute for Small Business and Entrepreneurship Conference (8-9 Nov 2017, Belfast)

Ethnic entrepreneurs and online home-based businesses (2014-11-05)
Daniel, Elizabeth and Anwar, Muhammad
In : Institute for Small Business & Entrepreneurship (ISBE) Conference (5-6 Nov 2014, Manchester)

Fixed, Tethered or Free: The Role of Space and Place in Online Home-Based Businesses (2014-09-16)
Daniel, Elizabeth; Anwar, Muhammad and Di Domenico, MariaLaura
In : ESRC Seminar Series: Entrepreneurship in Homes and Neighbourhoods. (16 Sep 2014, Middlesex University London)

Online home based businesses: systematic literature review and future research agenda (2014-04-07)
Anwar, Muhammad Naveed and Daniel, Elizabeth M.
In : UKAIS International Conference on Information Systems (UKAIS 2014) (7-9 Apr 2014, Oxford University)

Isomorphic processes in ERP adoption by Indian medium-sized firms (2013-03-19)
Sharma, Seema and Daniel, Elizabeth M.
In : 18th UKAIS Conference on Information Systems, 2013: Social Information systems (18-20 Mar 2013, Oxford, UK)

Transferring the ‘War on Terror’ to the private sector: practice perspective on organisational tensions (2010-09-12)
Meadows, Maureen; Ball, Kirstie; Daniel, Elizabeth; Dibb, Sally and Spiller, Keith
In : Strategic Management Society 30th Annual International Conference (12-15 Sep 2010, Rome)

Making surveillance messy: a conceptual discussion (2010-04-13)
Ball, Kirstie; Spiller, Keith; Dibb, Sally; Meadows, Maureen and Daniel, Elizabeth
In : Fourth Biannual Surveillance and Society/SSN Conference (13-15 Apr 2010, City University, London, UK)

Adoption of managerial innovations: effect of adoption rationales on the adoption process (2008-09)
Daniel, Elizabeth Mary; Myers, Andrew and Dixon, Keith
In : Proceedings of the Annual Conference of the British Academy of Management (9-11 Sep 2008, Harrogate, UK)

Enterprise portals: improving service delivery in local government (2003-04)
Daniel, Elizabeth and Ward, John
In : UKAIS Conference 2003 (9-11 Apr 2003, University of Warwick, UK)

Electronic marketplace-to-marketplace alliances: emerging trends and strategic rationales (2003)
White, A. and Daniel, E.M.
In : 5th International Conference on Electronic Commerce (30 Sep - 03 Oct 2003, Pittsburgh, USA) (pp. 248-258)

Doing it All: Self-Employed Women and Unpaid Domestic Labour during COVID-19
Daniel, Elizabeth; Reuschke, Darja; Henley, Andrew and Price, Victoria
In : Institute for Small Business and Entrepreneurship (28-29 Oct 2021, Cardiff)

Balancing Precarity and Resilience: The Experience of the Self-Employment During the COVID Pandemic
Daniel, Elizabeth; Henley, Andrew; Lang, Mark and Reuschke, Darja
In : Institute of Small Business and Entrepreneurship (28-29 Oct 2021, Cardiff)