Trudy Do

Research Student

Trudy Do is affiliated with the Department of Public Leadership and Social Enterprise.

You can email Trudy Do directly but for media enquiries, please contact a member of The Open University's Media Relations Team.

Biography

Trudy Do is a GP Practice Manager with almost twenty years of experience in the NHS. Her career began at the front desk as a receptionist, where she discovered her passion for patient care and the vital role of strong leadership in healthcare. Over the years, she has progressed into management, leading teams with empathy, dedication, and a deep commitment to improving services for both patients and staff.

Alongside her full-time role, Trudy completed a part-time MBA with Arden University, graduating with First-Class Honours, as well as a Level 7 Leadership Apprenticeship with Distinction. These achievements reflect her determination to keep learning and growing while balancing work, family, and community life.

Now pursuing a PhD in Healthcare Management, she hopes to use her experience and research to make a lasting, positive impact on healthcare leadership and patient care within the NHS.

Current Research

Leadership in Digital Health: Effects on Staff Wellbeing During Healthcare Transformation explores how leadership can support healthcare workers as digital technologies reshape the way care is delivered. From electronic health records to AI tools, these innovations are improving patient care but also creating new pressures for staff adapting to constant change.

The research examines how different leadership styles such as transformational, servant, and adaptive leadership can help reduce stress, prevent burnout, and promote wellbeing among healthcare professionals. Using surveys and interviews with staff across healthcare settings, the study aims to identify practical strategies leaders can use to create supportive, resilient teams.

By understanding what effective leadership looks like in a digital age, this project seeks to help healthcare organisations balance innovation with compassion ensuring that progress in digital health benefits both patients and the people who care for them.