Dr Paul Walley joined the faculty of Open University in September 2015. Up to September 2011 Paul worked at Warwick University as an Associate Professor in Operations Management. At Warwick he was Academic Director for their Distance Learning MBA programme, where he also obtained his PhD in 2012. He then took time away from academic life to work as a hospital senior manager in the Middle East.
Paul has worked as a specialist in Operations Management for over 25 years, with expertise in areas such as lean thinking, quality management, capacity planning and capacity management in both manufacturing and service settings.
Paul is particularly interested in the transfer of contemporary operations management practices, such as lean thinking, from the private sector into public sector organisations and healthcare. He is widely known for his research into healthcare management, publishing a number of influential reports into the design and improvement of healthcare systems, especially in emergency care. His work is now being extended to other public sector operations including the police service and local government.
Paul is a highly respected trainer and facilitator in lean thinking and quality management approaches to continuous improvement. He has used his skills to train managers and healthcare professionals all over the world, including Canada, Denmark, Ireland, Italy and the US. He has worked on a number of highly successful collaborative system improvement programmes with organisations worldwide using an action-learning approach. Paul also likes to use games and simulations as part of his teaching.