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Dr Carmen Mal

Profile summary

Professional biography

Carmen joined the Open University Business School in November 2017 as a Lecturer in Marketing. She holds a PhD in Business Management from Alliance Manchester Business School, the University of Manchester, UK. Her main research interests are in the areas of branding, consumer behaviour and trust. She previously worked for 11 years in the private sector, mainly in the retail sector. Within the Open University Business School, she is part of the module teams for B206 ‘Understanding customers’ and BXM191 'Business and finance fundamentals in practice'. Carmen is Associate Fellow HEA.

Research interests

Branding

Consumer behaviour

Trust

Publications

Through the looking glass: the factors that influence consumer trust and distrust in brands (2018-11-06)
Mal, Carmen Iuliana; Davies, Gary and Diers-Lawson, Audra
Psychology & Marketing, 35(12) (pp. 936-947)


Corporate misconducts and their effects on consumer distrust (2018-05-02)
Mal, Carmen; Davies, Gary and Diers-Lawson, Audra
In : 13th Global Brand Conference (02-04 May 2018, Northumbria University Newcastle, UK)


Order effects in brand trust formation and development (2017-07)
Mal, Carmen; Davies, Gary and Diers-Lawson, Audra
In : Academy of Marketing Conference (03-06 Jul 2017, Hull University Business School, UK)


Employer brand trust: a grounded theory approach to conceptualization (2016-09)
Mal, Carmen and Davies, Gary
In : British Academy of Management Conference (6-8 Sep 2016, Newcastle University, UK)


Consumer trust and distrust in brands: an exploratory study (2016-04)
Mal, Carmen; Davies, Gary and Diers-Lawson, Audra
In : 'Brands that do good': Academy of Marketing's 11th Global Brand Conference (27-29 Apr 2016, Bradford University School of Management)