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Dr Bjorn Claes

Profile summary

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Professional biography

Björn has joined the faculty of The Open University Business School in January 2012 from Cranfield School of Management. He holds a PhD and International MBA from IE Business School in Madrid, Spain.

Björn is particularly interested in the human factors in Operations and Supply Chain Management. His other research interests include the implementation of management information systems and entrepreneurship. He is a co-founder and former board member of the College of Human Behaviour in Operations Management of the Production and Operations Management Society.

In his teaching Björn maintains a pragmatic approach to supply chain management issues, emphasizing the need for a cross functional approach towards optimizing companies’ supply chains. His industry experience, acquired in the area of supply chain management but also in international sales and marketing and acquired over a period of nearly a decade, allows him to illustrate the cases and examples discussed in class from different perspectives.

Currently living in the UK, Björn is originally from The Netherlands but has also lived and worked in Spain, Chile and the Dominican Republic. He speaks Dutch, English, Spanish and German. He is married and has one son and one daughter.

Research interests

Supply Chain Management, Supply Chain Behavior, Managememt Information Systems, Change Management, Entrepreneurship

Teaching interests

Supply Chain Management, Operations Management

External collaborations

Björn regularly teaches Operations and Supply Chain Management at IE Business School in Madrid in Spain, and at the Kedge Business School in Bordeaux and Marseille in France


The state-of-the-art of the theory on Product-Service Systems (2019)
Li, Ai Qiang; Kumar, Maneesh; Claes, Björn and Found, Pauline
International Journal of Production Economics ((Early Access))

Getting Up After Falling Down: A Tale of Three Communities (2017-10-30)
Siraz, Sonia; Sanchez Preciado, Deycy and Claes, Björn Paul
Academy of Management Proceedings, 2017(1) (p 17040)

Integration through orchestration: the interplay between enterprise systems & inventory management capabilities (2017-01-01)
Lorenzo, Oswaldo; Claes, Björn; Oksana, Koryak and Angel, Diaz
Journal of Enterprise Information Management, 30(4) (pp. 555-583)

Transferring intermediate technologies to rural enterprises in developing economies: a conceptual framework (2016)
Sánchez Preciado, Deycy Janeth; Claes, Björn and Theodorakopoulos, Nicholas
Prometheus: Critical Studies in Innovation, 34(2) (pp. 153-170)

Rigor in qualitative supply chain management research: lessons from applying repertory grid technique (2012)
Goffin, Keith; Raja, Jawwad; Claes, Björn; Szwejczewski, Marek and Martinez, Veronica
International Journal of Physical Distribution & Logistics Management, 42(8/9) (pp. 804-827)

Benchmarking logistics and supply chain practices in Spain (2011)
Díaz, Angel; Lorenzo, Oswaldo; Solís, Luis and Claes, Björn
Supply Chain Forum: An International Journal, 12(2)

Improving logistics and supply chain management practices in Spain: an analysis of current practises and future requirements (2011)
Diaz, Angel; Claes, Bjorn and Solis, Luis
International Journal of Logistics Systems and Management, 9(2) (pp. 150-169)

CEOs with a functional background in operations: reviewing their performance and prevalence in the top post (2010-09)
Koyuncu, Burak; Firfiray, Shainaz; Claes, Björn and Hamori, Monika
Human Resource Management Journal, 49(5) (pp. 869-882)

ERP implementation strategies: the importance of process modelling and analysis (2010)
Díaz, Angel; Lorenzo, Oswaldo and Claes, Björn
In: Barjis, Joseph ed. Enterprise and Organizational Modeling and Simulation. Lecture Notes in Business Information Processing (63) (pp. 95-112)
ISBN : 978-3-642-15722-6 | Publisher : Springer | Published : Heidelberg, Germany

Contracting for success in the era of globalisation: aligning the supply chain manager’s compensation contract with the company’s supply chain strategy (2008-08-06)
Claes, Bjorn
In: Gomez-Mejia, Luis and Werner, Steve eds. Global Compensation: Foundations and Perspectives. Global HRM (pp. 57-71)
ISBN : 978 0 415 77503 8, | Publisher : Routledge | Published : London

Antecedents to successful delivery of integrated product-services: what have we discovered so far? (2012-04)
Claes, Bjorn and Raffoni, Anna
In : POMS Annual Conference (20-23 Apr 2012, Chicago, IL, USA)

The role of trust and control in co-exploitation and co-exploration buyer-supplier relationships (2012)
Claes, Bjorn; Koryak, Oksana; Diaz, Angel and Lorenzo, Oswaldo
In : Academy of Management Annual Meeting (3-7 Aug 2012, Boston, MA, USA)

A theoretical and empirical investigation of inventory practices (2011-06)
Diaz, Angel; Claes, Bjorn and Lorenzo, Oswaldo
In : EurOMA 2012 (3-6 Jul 2011, Cambridge, UK)

Benchmarking logistics and supply chain practices in Spain (2010-09)
Diaz, Angel; Claes, Björn; Solis, Luis and Lorenzo, Oswaldo
In : The 8th International Conference on Logistics and SCM Research (RIRL 2010) (29 Sep - 1 Oct 2010, Bordeaux, France)

Servitization ecology: changing product-centric manufacturers to become product-service providers (2010-08)
Claes, Bjorn and Martinez, Veronica
In : Dare to Care: Passion and Compassion in Management Practice and Research (6-10 Aug 2010, Montreal, Canada)

Challenges in transforming manufacturers into product-service providers (2010-05)
Claes, Björn and Martinez, Veronica
In : POMS Annual conference (7-10 May 2010, Vancouver, BC, Canada)

Supply chain work organizations: can structuration theory offer new solutions? (2008-09)
Butcher, Tim; Claes, Björn and Grand, David
In : Logistics Research Network Annual Conference (10-12 Sep 2008, Liverpool, UK)

Logistics and supply chain practices in Spain; a methodological approach (2008-09)
Diaz, Angel; Claes, Björn and Revilla, Elena
In : 7th International Meeting for Research in Logistics (24-26 Sep 2008, Avignon, France)

Contracting for success: aligning managers’ compensation contracts with the supply chain strategy (2008-08)
Claes, Björn
In : Academy of Management Annual Meeting (8-13 Aug 2008, Anaheim, CA, US)

A descriptive analysis of the antecedents of ERP implementation (2008-06)
Lorenzo, O.; Diaz, A. and Claes, B.
In : 15th International Annual EurOMA Conference (15-18 Jun 2008, Groningen, The Netherlands)

A test of the moderated relation between trust and control mechanisms and alliance success (2008-05)
Claes, Björn; Koryak, Oksana and Diaz, Angel
In : POM 2008 19th Annual Conference of the Production and Operations Management Society (9-12 May 2008, La Jolla, CA, USA)

Control as a key success factor in supply chain alliances (2007-08)
Claes, Björn; Koryak, Oksana and Diaz, Angel
In : 2007 Academy of Management Annual Meeting (3-8 Aug 2007, Philadelphia, PA, USA)

Streamlining humanitarian relief operations: the case of United Nations Peace Keeping Operations (2007-05)
Diaz, Angel; Claes, Björn and Borla, Gabriele
In : 18th Annual Conference of the Production and Operations Management Society (4-7 May 2007, Dallas, TX, USA)

Effectiveness of the product configuration task: theory formalization and test (2007-05)
Salvador, Fabrizio; Forza, Cipriano and Claes, Björn
In : 18th Annual Conference of the Production and Operations Management Society (4-7 May 2007, Dallas, TX, USA)